Policies

Great Goods – Store Policies

Welcome to Great Goods, located in Loves Park, Illinois. By purchasing from our store, you agree to the following policies. Please read each section carefully, as all items sold are pre-owned, sold as-is, and all sales are considered final unless otherwise noted below.

 

 

1. Item Condition Policy

All products sold by Great Goods are second-hand, pre-owned items. This includes (but is not limited to) clothing, knickknacks, glassware, cookware, sports items, trading cards, electronics, and miscellaneous goods.

  • We do not use a formal grading system.

  • Item descriptions and photos aim to clearly show the condition of each product.

  • By purchasing, the buyer acknowledges that used items may show signs of wear, age, cosmetic imperfections, or functional limitations.

 

 

2. All Items Sold “As-Is”

Every item at Great Goods is sold as-is, with no guarantees.
 This includes electronics, which may or may not function as originally intended.

We strongly encourage customers to review photos, descriptions, and ask questions before purchasing.

 

 

3. Return Policy

We do not accept returns except in cases where Great Goods made an error, such as:

  • Wrong item shipped

  • Missing item

  • Item not as described due to our mistake

If such an issue occurs:

  • The customer must notify us within 3 days of receiving the item.

  • Notifications received after 3 days are not eligible for return consideration.

If a return is approved, the item must be sent back in the same condition in which it was received.

 

 

4. Refund Policy

Refunds are not offered, except in the rare case where Great Goods is directly responsible for an error.

Conditions:

  • You must contact us within 3 days of receiving the item.

  • If approved, refunds may be issued as either a full or partial refund, depending on the situation.

  • All determinations are made at our sole discretion.

All items—especially electronics—are not guaranteed to work, and this does not qualify for a refund or return.

 

 

5. Shipping Policy

  • We ship within the United States only.

  • Orders are processed and shipped as quickly as possible.

  • Delivery times vary based on carrier and location.

  • Great Goods is not responsible for delays caused by the shipping carrier.

Lost or Damaged Packages

  • Once an item is shipped and tracking is provided, shipping carrier liability begins.

  • If an item is lost or damaged in transit, customers must file a claim with the carrier.

  • We will assist with documentation if needed.

 

 

6. Product Authenticity Policy

Your Policy:

  • Great Goods is not affiliated with any brands, designers, or manufacturers whose products may appear on our site.

  • All branded items are obtained second-hand.

  • We make a good-faith effort to list items accurately, but we do not guarantee authenticity.

  • Customers purchasing branded items acknowledge they are buying pre-owned goods sold as-is, without brand verification.

 

 

7. Warranty Policy

Great Goods does not provide warranties of any kind, express or implied.

All products are sold as-is, with no functional or lifespan guarantees.

 

 

8. Payment Methods

Payments are processed securely through Shopify.
 We accept any payment method that Shopify supports, which may include:

  • Credit/debit cards

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Other Shopify-supported options

 

 

9. Customer Support

For any questions, issues, or concerns, customers may contact us through the contact form on our website’s Contact page.

We aim to respond as quickly as possible.

 

 

10. Privacy Policy

Great Goods operates using the Shopify ecommerce platform.
 This means:

  • Basic customer information (name, shipping address, email, payment details) is collected as part of order processing.

  • Payments are securely handled through Shopify’s encrypted systems.

  • We do not sell, trade, or share customer information outside of Shopify’s required operational use.

For more details on Shopify’s data practices, please refer to their publicly available privacy documentation.